Refund Policy - WeSubTogether

Effective Date: August 2, 2025

We aim to ensure fairness and transparency in our refund process.

1. Refund Eligibility

You may be eligible for a full refund if:

You paid to join or create a group, but the group did not reach the required number within 30 days.
There was a technical issue preventing group formation or app delivery.
You made a duplicate payment by mistake.

2. Non-Refundable Situations

Refunds will not be issued if:

You changed your mind after payment and before group completion.
You provided incorrect account details.
The subscription has already been purchased and distributed.
You violated our Terms of Service.

3. How to Request a Refund

Send a refund request to: support@wesubtogether.com with the following details:

Your full name and email
Group ID or order reference
Reason for refund request

We aim to process all eligible refunds within 5–10 business days.

4. Refund Method

Refunds will be made to the original payment method. We do not issue cash or third-party refunds.

Important: Full refunds are provided after deducting bank and payment gateway charges. These charges are typically minimal and cover the costs associated with processing your original payment and refund.

5. Bank and Payment Gateway Charges

When processing refunds, we deduct bank and payment gateway charges from the refund amount. These charges are typically minimal and cover:

Bank processing fees for the original transaction
Payment gateway service charges
Transaction reversal processing costs

The remaining amount is refunded to you in full. These charges are standard across the industry and are necessary to cover the costs of payment processing.

6. Disputes